Privacy Policy

What type of information do we collect?

We monitorize, collect and store the information you enter on our website, mainly by use of the contact inbox. We use internal software tools only to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used exclusively to inform us on how to improve our site and our relationships with the customers. If you are from Barcelona, Italy, Reykjavik or France, we want to know!

Why do we collect such personal information?

Quite a good question with a straightforward, honest answer: when you contact us, you provide us with a name, email and phone number. We only use such information for our internal and private analytics and to know how to address you and help you properly. Thereby, we never sell or use this information with any other commercial purpose of any kind. We simply use this site to store our reel and show our clients who we are and how we can help them. Thus, we collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We never sell or use the information you provide us by any other finality than addressing you and understanding how you visited or landed on our website. We never use third-party companies whatsoever to "use" this information, as we don’t have cookies, nor third-party ads. 

How do we communicate with our site visitors?

We will get in touch with you via phone or email, depending on the means of communication you provide us and your chosen method. We'll use such means to resolve any questions as well as sending any required quote or assistance you may require. If you give us your consent, we will get in touch with you after providing the services to check if you have been satisfied. If, after providing our services, you do not wish to have any means of communication, you can opt out by just sending us an email using our contact box. We don't believe our job is to stress or harass our clients, so rest assured.

 © 2019 Photo and design by Cristina López. Copywriting by Romualdo Abellán, arkhe.studio